Return Policy‌

‌1. Product Authentication‌

Returns require:

Original packaging with intact seals (excludes defective units)

ESD/moisture-sensitive devices: Unopened unless under ISO Class 5 cleanroom conditions

‌2. Quality Dispute Resolution‌

For "non-conforming/non-genuine" claims:

Submit third-party inspection report from CNAS-accredited laboratory

Return authorization code (RMA#) required prior to shipment

‌3. Financial Obligations‌

Customer-borne costs: Customs duties for non-warranty returns (e.g., erroneous orders)

Prepaid return shipping is mandatory; COD consignments will be refused at receiving docks

‌4. Return Window‌

365-day return window commences upon delivery completion (DAP terms).

‌Refund Policy‌

‌1. Eligibility Window‌

Refunds are processed for requests submitted within 7 days of receipt confirmation.

‌2. Claim Initiation Protocol‌

Immediately notify our Support Operations Team via email upon identifying any of the following delivery exceptions:

‌Non-receipt‌: Full refund/reshipment authorized if tracking confirms non-delivery beyond standard transit duration (excludes customer-induced failures: invalid address, customs non-compliance, etc.)

‌Force Majeure Delays‌: Excludes liabilities for weather events, customs holdups, or civil disruptions. Contingency support available through our Global Logistics Network.

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3. Partial Shipment Resolution‌

Execute missing component protocol:

① Conduct comprehensive container inspection (including void spaces/packaging folds)

② Document discrepancy via photographic evidence (full parcel + missing items)

③ Submit claim with PI/Tracking# to initiate warehouse audit (CCTV + packing records)

‌Freight Structure‌

‌Base Rate Matrix‌

Zone 1 (Asia-Pacific): $40/0.5kg volumetric weight

Zone 2 (Select markets): $40+ surcharge applies

Designated markets: ZA, BR, IN, PK, IL

‌Tax Liability‌

All shipments exclude:

Customs duties (HS code 8542.31)

VAT/GST obligations

Port handling fees

‌Carrier Network‌

① ‌Standard Options‌

Carrier         Service Scope    Weight Threshold

FedEx IP  EU-5 markets*     ≤5kg

DHL Express  Global                     >5kg required

*EU-5: DE, UK, FR, IT, ES

② ‌Custom Account Program‌

Pre-authorized DHL/FedEx accounts accepted

Select "Third-party Billing" at checkout

Provide valid carrier account# + EORI number

‌Service Benchmark‌

Order Processing‌

4-hour SLA for in-stock components

Daily dispatch cutoff: 17:00 CST (GMT+8)

‌Transit Windows‌

| Service Level | Door-to-Door Timeline |

|---------------|-----------------------|

| Priority | 5-7 business days |

| Economy | 10-12 business days |

Procurement Workflow Protocol‌

‌Phase 1: Account Authentication‌

‌Enterprise Registration‌

‌Guest Checkout‌

‌Phase 2: Product Selection & Cart Management‌

‌Advanced Search Filters‌:

‌Bulk RFQ Generation‌:

‌Phase 3: Commercial Engagement‌

‌RFQ Submission Portal‌

‌Proforma Invoice Automation‌

‌Phase 4: Settlement Execution‌

Payment Instrument

Wire Transfer (SWIFT/BIC)

PayPal Business

‌Phase 5: Logistics Oversight‌

‌Real-Time Shipment Monitoring‌:

Customs clearance status updates